Shipping policy

Last Updated: August 2026

At hainin, we are committed to providing a clear and reliable shipping experience for our customers in the United States. Please review the following shipping information before placing your order.

1. Shipping Destinations

hainin currently ships to customers in the United States only.

We do not currently offer international shipping to destinations outside the United States.

2. Shipping Origin & Fulfillment

hainin products are manufactured in China. After production, the goods are transferred to our U.S. fulfillment warehouse, where they are held in inventory and prepared for customer orders.

All orders placed by customers in the United States are fulfilled directly from our U.S. warehouse. Orders are picked, packed, and shipped using major U.S. shipping carriers, including USPS, UPS, FedEx, and other applicable logistics partners.

For security and operational reasons, we do not publish the specific warehouse address.

Please note that our U.S. customer service address is not a shipping warehouse or return address:

9032 Memorial Parkway SW, STE A Huntsville, AL 35802 United States

This address is provided solely for customer support communication. Please do not send packages or returns to this address unless specifically instructed by our customer service team. For returns, you must first contact us to receive approval and the correct return address.

3. Order Processing Time

Orders are normally processed and packed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday and do not include weekends or U.S. public holidays.

Order processing includes payment verification, order preparation, packing, and handover to the applicable shipping carrier or logistics provider.

During major promotions, holidays, or periods of unusually high order volume, processing may take longer than the standard timeframe.

4. Shipping Time

The estimated delivery time is:

5–10 business days after the order has been shipped.

This is an estimated transit time and is not a guaranteed delivery date.

The actual delivery time may vary depending on the destination, carrier operations, weather, peak shipping periods, customs procedures, address information, and other circumstances beyond our reasonable control.

5. Estimated Total Delivery Time

For most orders, the estimated timeframe from payment confirmation to delivery is approximately:

1–3 business days for order processing + 5–10 business days for shipping.

This means the estimated total timeframe is approximately 6–13 business days under normal circumstances.

The estimated timeframe does not include weekends or U.S. public holidays and may be longer in the event of customs processing, carrier delays, severe weather, peak-season volume, or other unforeseen circumstances.

6. Shipping Costs

Standard shipping is available at the following rates:

Orders under $88 USD:
Standard Shipping: $6.99 USD

Orders of $88 USD or more:
Free Standard Shipping

The applicable shipping charge, if any, will be displayed during checkout before the order is completed.

7. Shipping Carriers

Depending on the destination and logistics arrangements, orders may be delivered through major U.S. shipping carriers and logistics providers, including:

USPS
UPS
FedEx
Other applicable delivery partners

The carrier used for an order may vary based on the shipping destination, package characteristics, and fulfillment arrangements.

8. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the applicable tracking information.

You can use the tracking number to monitor your shipment through the carrier's official tracking system.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for an extended period, please contact our customer service team for assistance.

9. Customs and Clearance

For shipments that require customs clearance or other transportation procedures, delivery may take longer than the standard estimated timeframe.

Customs processing times are outside our direct control and may vary depending on the shipment, destination, applicable regulations, and customs authorities.

Any customs-related delay may extend the estimated delivery timeframe.

10. Delivery Delays

Estimated delivery times are provided for reference only and are not guaranteed.

Delays may occur due to circumstances including, but not limited to:

Carrier delays or operational issues
Customs processing
Severe weather
Natural disasters
Peak shopping periods
Public holidays
Incorrect or incomplete shipping information
Address changes or delivery restrictions
Transportation disruptions
Other circumstances beyond our reasonable control

If a delivery is delayed, we will make reasonable efforts to assist you using the available tracking and shipping information.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, shipping address, apartment or unit number, city, state, ZIP code, and contact information before completing your purchase.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:

Email: service@hainin.shop
Phone: (+1) 256-202-5881

We will make reasonable efforts to assist with address corrections before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered processing or been handed over to a carrier.

12. Failed or Undeliverable Deliveries

If a package cannot be delivered because of an incorrect address, incomplete address, refusal of delivery, or other circumstances attributable to the recipient, additional shipping or reshipment costs may apply.

If a package is returned to us by the carrier, please contact our customer service team for assistance.

Any refund or reshipment will be handled according to the circumstances of the order and our applicable policies.

13. Lost, Damaged, or Incorrect Packages

Please check your package and items when they are delivered.

If you receive a package that appears damaged, or if you receive an incorrect or defective item, please contact us as soon as possible at:

service@hainin.shop

For damaged, defective, or incorrect items, please provide clear photos of the item and packaging when applicable. This information helps us review the issue and determine the appropriate resolution.

14. Contact Us Before Sending a Package

Please do not send packages, returns, or other items to our U.S. customer service address without prior authorization.

Our U.S. customer service address is:

9032 Memorial Parkway SW, STE A
Huntsville, AL 35802
United States

This address is for customer support purposes only and is not a shipping warehouse or return address.

For return instructions, please contact our customer service team first. If your return request is approved, we will provide the applicable return address and instructions.