Shipping policy

Shipping Destinations
We currently ship to customers in the United States only. We do not offer international shipping.

Processing Time
Orders are processed and packed within 1-3 business days (excluding weekends and public holidays) after the payment is confirmed. You will receive a shipping confirmation email with a tracking number once your order has been handed over to the carrier.

Shipping Carriers & Transit Time
We utilize major US shipping carriers (such as USPS, UPS, or FedEx) for delivery.

  • Estimated transit time: 3-7 business days after the package is shipped from our U.S. warehouse.

Shipping Cost

  • Standard Shipping: $6.99 USD for orders under $88.

  • Free Shipping: Free standard shipping is automatically applied to all orders of $88 USD or more.

Order Tracking
A tracking number will be provided in the shipping confirmation email. You can track your package directly through the carrier's official website using this number.

Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact our U.S. Customer Service team immediately at service@hainin.shop or (+1)2562025881. We will assist you in filing a claim with the carrier and resolving the issue.