Privacy policy
Last Updated: August 2026
hainin (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services.
Personal Information You Provide
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information
- Order details
- Customer service communications
We collect this information when you:
- Create an account
- Place an order
- Subscribe to marketing emails
- Contact customer service
- Submit a return or refund request
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Website interactions
- Referring website or source
- Date and time of visits
This information helps us improve website performance, security, and user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
Order Processing and Fulfillment
To:
- Process and complete your orders
- Verify payment information
- Arrange shipment
- Provide order updates
- Send tracking information
Customer Service
To:
- Respond to customer inquiries
- Handle returns and refunds
- Resolve order issues
- Provide customer support
Website Improvement
To:
- Improve website functionality
- Analyze customer preferences
- Enhance shopping experience
- Detect and prevent fraudulent activities
Marketing Communications
With your consent, we may send:
- Product updates
- Promotions
- Special offers
- Newsletter communications
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
3. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary to provide our services, including:
Service Providers
We may share information with trusted third-party service providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Analytics
- Customer support services
These service providers only receive the information necessary to perform their services.
Legal Requirements
We may disclose your information if required by law or when necessary to:
- Comply with legal obligations
- Respond to government requests
- Protect our rights and property
- Prevent fraud or security issues
4. Payment Information
Payments are processed securely through third-party payment providers.
We do not directly store or have access to your complete payment card information.
Your payment information is handled according to the privacy policies and security standards of the applicable payment providers.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand website usage
- Improve website performance
- Provide relevant content and advertisements
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Third-Party Services
Our website may use third-party services that collect and process information according to their own privacy policies.
These services may include:
- Payment providers
- Shipping providers
- Analytics services
- Marketing platforms
- Customer communication tools
We encourage you to review the privacy policies of these third-party services.
7. Data Security
We take reasonable measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of online transmission or electronic storage is completely secure.
While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete transactions
- Provide customer service
- Maintain business records
- Comply with legal requirements
When information is no longer required, we will take reasonable steps to securely remove or anonymize it.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
- Requesting access to your personal data
- Requesting correction of inaccurate information
- Requesting deletion of your personal information
- Opting out of marketing communications
To make a privacy-related request, please contact us using the information below.
10. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with the revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us:
Customer Service Address:
9032 Memorial Parkway SW, STE A
Huntsville, AL 35802
United States
Email:
Phone:
(+1) 256-202-5881
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)