Contact information

Thank you for visiting hainin.

We are committed to providing our customers with a smooth and reliable shopping experience. If you have any questions about our products, orders, shipping, returns, refunds, or any other concerns, our customer service team is here to help.

Please feel free to contact us using the information below.

Customer Service

Email:
service@hainin.shop

Phone:
(+1) 256-202-5881

Customer Service Hours:

Monday - Friday
9:00 AM - 6:00 PM (EST)

We aim to respond to all customer inquiries within 1-2 business days.

Please note that response times may be slightly delayed during weekends, public holidays, or periods of high inquiry volume.

Customer Service Address

hainin Customer Service

9032 Memorial Parkway SW, STE A
Huntsville, AL 35802
United States

Please note:

This address is provided for customer service communication purposes only.
This address is not a product shipping address.
This address is not a return address.
Return addresses are provided only after a return request has been reviewed and approved by our customer service team.

Please do not send returns to this address unless specifically instructed by our customer service team.

Order Support

For order-related questions, please include the following information when contacting us:

Order number
Customer name
Email address used for the order
Product name or item details
Description of your request

Providing complete order information helps us respond faster and resolve your request more efficiently.

Before Contacting Us

You may find answers to common questions in our policy pages:

Shipping Policy – Information about processing times, delivery estimates, shipping costs, and tracking.
Return & Refund Policy – Information about returns, refunds, and eligibility requirements.
Privacy Policy – Information about how we collect and protect customer information.
Terms of Service – Information about website use and purchase terms.