Refund policy

Last Updated: August 2026

At hainin, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions and procedures below.

Please read this policy carefully before sending any item back to us.

1. Return Window

You may request a return within 30 days from the date your order is delivered, as confirmed by the carrier's tracking information.

Return requests submitted after the 30-day return window may not be accepted.

The return period begins on the date the carrier's tracking system confirms delivery of the order.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following requirements:

  • The item must be unworn.

  • The item must be unwashed.

  • The item must be unused and unaltered.

  • All original tags must remain attached.

  • The item must be returned in its original packaging when applicable.

  • The item must be in its original condition and suitable for resale.

We reserve the right to refuse a return if the item shows signs of wear, washing, alteration, damage, stains, odors, or other conditions that make the item unsuitable for resale.

For hygiene and product safety reasons, certain items may not be eligible for return where applicable. Any such restriction will be stated on the applicable product page.

3. How to Request a Return

Do not send a return before contacting us.

To start a return, please contact our U.S. customer service team at:

Email: service@hainin.shop

Please include:

  • Order number

  • Name used for the order

  • Product name

  • Reason for the return

  • Photos of the item when applicable

Our customer service team will review your request and provide return instructions if the return is eligible.

After your return request is approved, we will provide the applicable return address and any additional instructions.

Please do not send your return to our U.S. customer service address unless specifically instructed by our customer service team.

Our customer service address is:

9032 Memorial Parkway SW, STE A
Huntsville, AL 35802
United States

This address is for customer service purposes only and is not a general return or shipping address.

4. Return Shipping Costs

Non-Defective Returns

For returns due to reasons such as:

  • Change of mind

  • Incorrect size selected

  • Preference for a different style or color

  • No longer wanted

  • Other reasons unrelated to a product defect or shipping error

the customer is responsible for the return shipping cost.

The original shipping fee, if any, is generally non-refundable for non-defective returns.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible.

After we verify the issue, hainin will cover the applicable return shipping cost or provide an appropriate resolution.

Please provide clear photos of the item, packaging, shipping label, or other relevant information when requested so that we can review the issue efficiently.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

service@hainin.shop

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the item

  • Photos of the packaging and shipping label when applicable

We will review the information and provide further instructions.

Do not dispose of or return the item before receiving instructions from our customer service team.

6. Return Approval and Return Address

All returns require prior approval.

Once your return request has been approved, our customer service team will provide:

  • The applicable return address

  • Return instructions

  • Any information required to complete the return

The return address may vary depending on the applicable return arrangement.

For security and operational reasons, return addresses are not published as a general website address.

Do not send returns to our company address, U.S. customer service address, or any other address unless it has been specifically provided to you by our customer service team.

7. Return Shipping and Tracking

We recommend using a shipping service that provides tracking when returning an item.

Customers are responsible for the returned package until it is delivered to the authorized return facility.

Please keep your return shipping receipt and tracking information until the return has been completed.

hainin is not responsible for return packages that are lost or damaged during return transit when the return shipping is the customer's responsibility.

8. Return Inspection

Once your return is received, the returned item will be inspected to confirm that it meets the return eligibility requirements.

The inspection may include checking:

  • Item condition

  • Tags

  • Packaging

  • Signs of use or washing

  • Damage or alteration

  • Other conditions affecting resale eligibility

Approval of a return is subject to the item meeting the requirements of this policy.

9. Refunds

After your returned item has been received and inspected, we will notify you whether the refund has been approved.

If your return is approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed and reflected in your account after approval.

The actual time required for the funds to appear may also depend on your payment provider or financial institution.

10. Partial or Reduced Refunds

A refund may be reduced or denied if a returned item does not meet the eligibility requirements, including where the item has been:

  • Worn

  • Washed

  • Altered

  • Damaged

  • Stained

  • Used

  • Returned without required tags

  • Returned in an unsuitable condition

If an item does not meet the return requirements, we will contact you regarding the applicable outcome.

11. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, you may request a return for the original item if it meets the requirements of this policy.

Once the return is approved and processed, you may place a new order for the desired item.

Please note that availability and pricing may change when placing a new order.

12. Original Shipping Charges

For non-defective returns, the original shipping charge paid at checkout, if any, is generally non-refundable.

For defective, damaged, or incorrect items verified by our customer service team, we will review the applicable shipping costs and provide an appropriate resolution.

13. Refund Delays

If your refund has been approved but you have not received the funds after the stated processing period, please first check with your payment provider or financial institution.

If the refund still cannot be located, please contact us at:

service@hainin.shop

We will assist you in checking the refund status.

14. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or is shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to wait for delivery and request a return in accordance with this policy.

15. Contact Us

For all return, refund, or product-related questions, please contact:

hainin

Email: service@hainin.shop

Phone: (+1) 256-202-5881

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (ET)

We aim to respond to customer inquiries within 1–2 business days.

16. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, or applicable requirements.

The latest version will always be published on this page with the applicable “Last Updated” date.