Contact
Thank you for visiting hainin.
We value every customer and are committed to providing a reliable shopping experience. If you have any questions about our products, orders, shipping, returns, refunds, or any other concerns, please feel free to contact our customer service team.
We will do our best to assist you and provide timely support.
Customer Service
For assistance with:
- Product questions
- Order information
- Shipping inquiries
- Return and refund requests
- Payment concerns
- Other customer support matters
Please contact us through the information below.
Email:
service@hainin.shop
Phone:
(+1) 256-202-5881
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)
We aim to respond to customer inquiries within 1-2 business days.
Please note that response times may be longer during weekends, public holidays, or periods of high inquiry volume.
Company Information
Brand Name:
hainin
Legal Business Name:
Hainin Diyiqian Apparel Co., Ltd.
Registered Address:
Room 301, Building 13, Agricultural Development Road 1,
Chang'an Town, Haining City, Jiaxing, Zhejiang Province,
China
Customer Service Address
hainin Customer Service
9032 Memorial Parkway SW, STE A
Huntsville, AL 35802
United States
Important Notice:
This address is provided for customer service communication purposes only.
It is not:
- A product shipping address
- A warehouse address
- A return address
For returns, customers must contact our customer service team first. After your return request is reviewed and approved, we will provide the correct return instructions and return address.
Please do not send any returns to this address unless specifically instructed by our customer service team.
Order Support
To help us process your request faster, please include the following information when contacting us:
- Order number
- Full name
- Email address used for your order
- Product name or item details
- Description of your request
For return or refund requests, please include photos or relevant details when applicable.
Shipping & Returns Information
Before contacting us, you may find helpful information in our policy pages:
Shipping Policy
Learn about order processing time, shipping costs, delivery estimates, and tracking information.
Return & Refund Policy
Learn about return eligibility, refund procedures, and return requirements.
Privacy Policy
Learn how we collect, use, and protect your personal information.
Terms of Service
Learn about website use, purchases, and service conditions.
Contact Information Summary
hainin
Email: service@hainin.shop
Phone: (+1) 256-202-5881
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)